Skip to content
Try resetting the network settings on your HP printer.
Navigate to the Settings window on the control panel of the printer.
Press the Backup & Reset option.
Now touch the Network Reset Settings option and then tap the Reset Settings button.
Verify if there are any updates available on your mobile device.
Make sure to link your smartphone to the Wireless Fidelity or Wi-Fi network.
Open the Settings menu on your mobile and select the About Phone option.
Press the Check for Updates option and an Update button will display on the screen if any updates are available, touch it.
The update process varies based upon the version of the operating system used on your mobile device.
Now reboot your smartphone and then check if the error has been rectified.
Make sure your HP printer supports the Bluetooth connectivity.
Check if the Bluetooth feature is enabled on the HP printer and mobile phone.
Power saving and airplane mode may turn Off certain functions of the device.
Airplane mode will disable the radio frequency components, including Bluetooth.
Turn Off the Power Save and Airplane modes on your mobile and then ensure if the error has been fixed.
Reset your HP Sprocket 200 printer to rectify the problem.
Upgrade the firmware of your Sprocket 200 printer.
Make sure to switch On the Sprocket printer.
Connect your mobile phone and printer to the Internet.
Open the Sprocket application on your smartphone and touch the Menu icon.
Press the name of your Sprocket printer from the list of printers. If a firmware update process displays, touch the Get Firmware Upgrade option.
Comply with the instructions that appear on the window to finish the update.