CAN PRINT, BUT NOT SCAN. READS [Solved]

To resolve the error, you can follow the following steps. Troubleshooting a printer involves some standard procedures. Perform the troubleshooting steps given below to resolve the scanning issue.

Uninstall the printer software

1. In Windows, open the Programs and Features option.
2. Choose your HP Officejet Pro 8720 printer model from the list of printers displayed.
3. Click Uninstall drivers.
4. Go to the Printers and Scanners option and search for your printer model.
5. Right-click on your printer model and select Remove Device.
6. Press Windows key and R key at the same time to open the run command.
7. Enter printui.exe /s and click OK.
8. Search for your HP printer drivers and select Remove drivers. Click Apply Changes and close the tab.

Update the new full feature printer drivers

1) Download the software and drivers required for your printer model.
2) Run the Setup file downloaded from the Downloads folder.
3) Follow the on-screen instructions to install the full feature drivers for your printer.
4) Install ink cartridges in the ink cartridge slot and load papers into the paper input tray.
5) Open a document or photo and try printing a sample page.
6) If the error persists, move on to the next troubleshooting step.

Run the HP Print and Scan Doctor

1. Download the HP Print and Scan Doctor from the web.
2. Follow the on-screen commands to complete the installation.
3. Open the HP Print, and Scan Doctor tool click Start on the Welcome screen.
4. View the list of available printers and choose your printer in the list.
5. If your printer model is not listed, click My Product is not listed and retry.
6. Choose Fix Scanner problem and examine the test results.
7. If you notice a wrench icon, it indicates that HP Print and Scan Doctor found a problem and fixed it.
8. If you see an exclamation, it means that the test failed.
9. If you notice a tick icon, it indicates the printer passed the test.

Frequent printer disconnecting issue – Time to fix!

This type of issue occurs when the settings are not as per your preferences in the period of inactivity section. It depends on the settings which are set as to when the printer will go in Sleep mode. The default time set is 5 minutes. You can change the period of inactivity of the printer before it sleeps.

On the printer’s control panel, view the home screen to open the Setup menu and click OK.

Tap Printer Settings and click OK.

Open Power Management and click OK.

Tap Sleep Mode and press OK.

Choose your desired options and select OK.

The sleep mode cannot be turned off so if this doesn’t work, you can assign a static IP on the printer and it should resolve the issue.

If the issue continues, set a static IP on your printer by following the steps mentioned here.

Get the IP address of the printer.

For this, tap the Wireless icon on the printer control panel to obtain the IP address.

Enter the IP address on a web browser to acquire the printer EWS page on your computer.

Open Network>General>Network protocols>Enable IPv4 only.

Apply the recent settings.

Go to the Network option, tap Wireless (802.11), and click Network address (IPv4).

Tap the radio button which displays Manual IP and select Suggest a manual IP address to assign a manual IP address to your printer.

Select the radio button which displays Manual DNS Server, and under the manual preferred section, enter 8.8.8.8 and in the manual alternate, type 8.8.4.4.

The mentioned address if the Google DNS server address.

The solutions given should Resolve the error.

Printer options not loading [Solved]

For issues like this, you can follow our easy instructions and resolve your problems.

First, you need to check if the cartridges you are using are genuine or not.

Replace any defective, low, or empty cartridges from your printer if inserted.

You can start the troubleshooting by checking the print settings for your print job.

Follow these instructions in Windows Vista, 7, 8, and 10.

Go to the software application which you are using to print, click File, and then tap Print.

Wait as the Print window opens.

Open the Properties window and view the options there.

The options can be Properties, Options, Printer Setup, Printer, or Preferences.

Change the settings as per the given parameters like Paper Type, Print Quality, Paper Size, Black and White, etc. If you want to print on a photo paper, click on that in the Paper Type window and, if you want to print in black and white color only, choose the grayscale option.

Once you change your preferred print settings, click OK to apply them and then tap Print.

The next solution you can follow is to clean the ink cartridges from your printer’s control panel.

Turn off your printer by pushing down the Power button lightly.

Keep blank paper in the input tray.

On the control panel, move the display to the left and tap Setup.

Touch Tools>Clean Cartridges.

You will get a printout of a Print Quality Diagnostic report. If the quality is acceptable, click NO and stop the troubleshooting.

If the print quality is unacceptable, press Yes and continue the second level of cleaning.

You need to do a thorough level of cleaning if the printhead is clogged.

Wait for 30 minutes before you do both levels of cleaning.

Also, try uninstalling the printer driver and reinstalling it.